The VitaBliss respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit thevitabliss.com, place an order, contact us, or interact with our website, and how that information may be used and shared.
1. Information We Collect
Depending on how you use our website, we may collect the following categories of information.
Information You Provide
When placing an order, contacting customer support, or using website forms, you may provide information such as:
- Name and contact details, including email address and phone number.
- Billing and delivery addresses.
- Order details, purchased products, and transaction references.
- Messages, enquiries, feedback, and information you choose to share with us.
- Information provided when subscribing to marketing communications or participating in a promotion.
Please do not send unnecessary sensitive personal information through ordinary contact forms or email.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the tools and settings in use. This may include your IP address, browser and device information, pages visited, referring website, approximate location derived from technical data, and interactions with the website.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, measure performance, and support marketing where enabled.
You can manage cookies through your browser settings and, where available, the website’s cookie preferences. Disabling certain cookies may affect website functionality.
2. How We Use Your Information
We may use personal information for legitimate business purposes, including:
- Receiving, verifying, processing, and delivering orders.
- Communicating order confirmations, dispatch updates, delivery information, and service-related messages.
- Responding to customer enquiries, complaints, refund requests, and product questions.
- Maintaining website functionality, security, and fraud prevention.
- Understanding website performance and improving the shopping experience.
- Sending promotional communications where permitted and, where required, with your consent.
- Maintaining business records and meeting applicable legal, regulatory, and accounting obligations.
We aim to collect and use only information reasonably relevant to these purposes.
3. Payment Information
Payments may be processed through third-party payment providers or other payment methods offered at checkout.
Payment providers may collect and process information necessary to complete transactions under their own terms and privacy policies. We do not intend to collect or store full payment card security details through ordinary website contact forms or email.
The information available to us may include transaction references, payment status, and details needed to reconcile an order.
4. How We Share Information
We do not sell your personal information to third parties.
We may share relevant information with service providers when necessary to operate our business, including:
- Courier and delivery companies that need your contact and delivery details.
- Payment providers and financial service providers involved in processing transactions.
- Website hosting, maintenance, security, and technical support providers.
- Analytics, advertising, and email service providers, where these tools are enabled and lawfully used.
- Professional advisers or public authorities where disclosure is necessary to comply with applicable law or protect legitimate rights.
We aim to limit shared information to what is reasonably necessary for the relevant purpose.
5. Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send updates about products, offers, launches, and related news.
You can unsubscribe using the unsubscribe option in a marketing email, where available, or contact us at contact@thevitabliss.com.
Even if you opt out of marketing, we may still send essential communications about your orders, transactions, or customer service requests.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, recordkeeping, security, and legal compliance.
Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements. When information is no longer needed, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to lawful retention requirements.
7. Data Security
We use reasonable measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, or storage system can be guaranteed completely secure. You should take care when sharing information online and avoid sending payment credentials or unnecessary sensitive information through ordinary email.
8. Your Privacy Choices and Requests
Subject to applicable law and any relevant limitations, you may contact us to request access to, correction of, or deletion of personal information we hold about you.
You may also request help with marketing preferences or ask questions about how your information is used. We may need to verify your identity before acting on certain requests.
To submit a privacy request, email contact@thevitabliss.com.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or use external services. Their privacy practices are governed by their own policies.
We encourage you to review the relevant privacy information before providing personal information directly to another website or service.
10. Children’s Privacy
Our website is intended for people who can lawfully make purchases or use the services offered. We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful.
If you believe a child has provided personal information to us inappropriately, contact us so we can review the matter and take appropriate action.
11. Changes to This Privacy Policy
We may update this policy to reflect changes in our website, business practices, service providers, or legal requirements.
Any revised version will be published on this page with an updated effective date.
12. Contact Us
For questions or requests relating to privacy and personal information, contact:
Email: contact@thevitabliss.com
We take privacy seriously and aim to handle your information with care and transparency.