Refund and Exchange Policy

At The VitaBliss, your satisfaction is our top priority. We are committed to ensuring a positive shopping experience and stand behind the quality of our products. This Refund & Exchange Policy outlines how we handle returns, refunds, and exchanges.

1. Eligibility for Refunds and Exchanges

We accept returns, refunds, and exchanges under the following conditions:

  1. The product must be unused, unopened, and in its original packaging.
  2. A return or exchange request must be initiated within 7 days of receiving the product.
  3. Proof of purchase, such as an order confirmation email or receipt, is required.

2. Non-Refundable Items

The following items are not eligible for refunds or exchanges:

  • Products that have been opened, used, or damaged by the customer.
  • Items purchased on clearance or as part of a promotional sale.
  • Gift cards or digital downloads.

3. How to Request a Refund or Exchange

Follow these steps to request a refund or exchange:

  1. Contact Us:
    Email us at contact@thevitabliss.com with the following details:
    • Order number
    • Product name
    • Reason for return or exchange
  2. Wait for Approval:
    Once your request is reviewed, we will notify you of the approval or rejection within 2 business days.
  3. Return the Product:
    If approved, you will need to ship the product to the following address:
    [Insert Return Address]
    • The customer is responsible for return shipping costs.
  4. Receive Refund or Exchange:
    • Refunds: Processed to your original payment method within 5-7 business days after we receive and inspect the returned product.
    • Exchanges: Replacement products will be shipped once the returned item is received and inspected.

4. Damaged or Defective Items

If you receive a damaged or defective product:

  1. Email us within 48 hours of receiving the item at contact@thevitabliss.com.
  2. Provide a photo of the damaged product along with your order details.
  3. We will replace the product or issue a full refund, including shipping costs, at no additional charge.

5. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or payment method.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If the issue persists, email us at contact@thevitabliss.com for assistance.

6. Changes to This Policy

We reserve the right to update this Refund & Exchange Policy at any time. Any changes will be posted on this page with a revised “Effective Date.”

Contact Us

For any questions about our Refund & Exchange Policy, please contact us.

Thank you for choosing The VitaBliss. Your trust means the world to us!

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